Shipping policy

 

At Arlo Label, we strive to provide fast and reliable shipping to ensure your pups supplies arrive safely and on time. Please read the details of our shipping policy below:

 

Processing Time

All orders are processed within 1-2 business days. 

Once your order is processed, you will receive a shipping confirmation email with tracking information.

Shipping Methods

We offer the following shipping options:

Standard Shipping: 2-4 Business Days – £2.99
Free Shipping: Available on orders over £50 within the United Kingdom.

Please note delivery times may vary depending on your location and shipping carrier. These are estimates and not guaranteed.

 

Shipping Locations

United Kingdom
Europe 

Please note customers are responsible for any customs duties or import taxes that may apply.

 

Order Tracking

After your order has been shipped, you will receive an email with a tracking number and link to monitor your shipment’s progress.

 

Delivery Issues

Missing or Lost Packages: If your package has been marked as delivered but you have not received it, please contact the carrier first. If you’re unable to resolve the issue with the carrier, please reach out to our customer support team at hello@arlolabel.com for assistance.

Address Errors: It is the customer’s responsibility to provide accurate shipping information at checkout. If a package is returned due to an incorrect address, the customer is responsible for any additional shipping fees.

 

Shipping Delays

While we strive to deliver your order on time, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by the carrier.

 

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving the shipment. We may request photos of the damaged item(s) to process your claim.

 

European Shipping

For international orders, please be aware that your package may be subject to customs inspections and import duties. You are responsible for any additional charges related to customs clearance. Arlo Label is not responsible for any delays due to customs.

 

Return Shipping

In the case of returns, customers are responsible for return shipping unless the item is defective or damaged. For detailed return instructions, please refer to our Returns Policy.

 

Contact Us

If you have any questions about shipping, or if your order hasn’t arrived within the expected delivery window, please contact our Customer Support Team at hello@arlolabel.com.